Senior IT Field Engineer – West Hertfordshire Area

Who are we?

Formed in 2003, ITS Digital is a leading IT support company based in Hertford. As the #1 support provider for NHS GP-IT support in NHS Eastern region, we’re looking for individuals who are passionate about IT to join our team. Whether you have experience or not, we’re interested in talking with you. Our primary customer base is within the NHS however we also cater to local businesses and home users. We focus on end-user support, offering the best and most efficient service we can. We have a close working team of engineers and support staff who pride themselves on the customer relationships we create. We foster a friendly and positive company culture, supporting employees whenever possible.

Why are we recruiting?

Due to in-house promotions and expansion into new support areas, we are looking for keen and committed individuals to join our friendly IT support team.

Are you suitable?

The ideal applicant is someone who works well in a team, self-motivated, diligent, and thorough in their approach to IT. The role will involve working face-to-face with customers so good communication skills and politeness is highly important.

What’s involved?

This position is field-based, within the West Hertfordshire area. This is a fantastic role for those who enjoy working with hardware, networking, and a variety of software issues. The successful applicant will have the knowledge that they are completely backed up by our great helpdesk and 3rd line groups.

Training and environment

Training is provided to help fast track the successful applicant to succeed.  During the probation period you will briefly spend time assisting the helpdesk in-house, where you can familiarise yourself with customers and colleagues alike. After this you will be sent into the field to shadow our experienced field engineers until you have the knowledge and understanding to work more independently.

The primary environment is Windows 10/11 based, with most users utilising N365, a special version of Office 365. Given the NHS environment there are many bespoke software packages that you will also receive training on.

Hours of work 

Dependent on your circumstances and field requirements, initially the role is 9am (on-site) to 5.30pm, though variations of hours can be discussed and accommodated where possible.

The ideal applicant would have experience in the following:

Given the nature of the role a driving license and car is a requirement. Applicants need to be over 21 due to restriction on vehicle insurance.

Plus points for knowledge & experience:

Salary & Benefits

Based on relevant experience & qualifications:

24k-30k per annum.

 

ITS Digital have a corporate pension plan which new employees will be automatically enrolled in, unless opted out of.

 

In addition, employees are incorporated into our employee health insurance plan after their first year of employment.

After the first 6 months, additional evening and weekend work is available to new staff. This is paid in addition to your standard salary but is purely optional at this stage.


Holiday

The holiday entitlement is 28 days including bank holidays accrued over the calendar year.

About us

As a stable, debt free company, we are in a good position to offer you job security during the ever-rising living costs that we are experiencing. We have a low staff turnover and work hard to provide staff a friendly environment. As part of our commitment to staff, all employees are encouraged to progress through the company. We pride ourselves on having a great relationship with all our customers and provide good support in-house and in the field to all employees.