Technical Support 1st & 2nd line
Who are we?
Formed in 2003, ITS Digital is a company based in Hertford with customers ranging from home, business to NHS. We focus on end-user support, offering the best and most efficient service we can. We have a close working team of engineers and support staff and pride ourselves on our customer relationships. We also look to fully support our employees to ensure a happy positive environment.
Why are we recruiting?
Due to in-house promotions and expansion into new support areas, we are looking for a keen and committed individual to join our friendly IT support team. This position will be based in Hertford at our main office in the Foxholes Business Park.
Are you suitable?
The successful applicant will be able to demonstrate care and attention to detail whilst being polite and helpful with any support. Experience in the field of IT is essential and experience in a similar role is a plus. Ideally, we would prefer local people for this role due to travelling though all applicants are considered.
This role will cover the early stages of helpdesk support. Once trained, the successful applicant will be expected to answer calls from customers in a professional and friendly manner, whilst efficiently diagnosing faults. To ensure accurate and thorough call logging a high attention to detail is required. The severity of the fault must then be assessed and prioritised as required. At this point diagnostics can be performed in addition to remote work if applicable. Helpdesk support would apply primarily for workstations and printers but also a range of peripherals. In-house training will be given as required.
Ideal applicants need to have experience in a similar role, or any of the following:
- Computer support via telephone & email
- General IT Remote support
- A practicing knowledge of Windows 7, 8 & 10
- Experience of supporting Office products
Hours of work
The support desk covers the hours of 8.00am to 6.30pm. Hours of work are negotiable on the following times:
- 8.00am – 4.30pm
- 9.00am – 5.30pm
- 10.00am – 6.30pm
The initial working times are 9am - 5.30pm with an option to change after the probation period.
Salary & Benefits
Based on relevant experience, qualifications:
18k-24k per annum
All posts at ITS Digital are subject to a 6 month probation period with standard contract and terms being provided after this period.
ITS Digital also run a company pension plan which employees are invited to join.
In addition employees are enrolled into our employee health insurance plan after their first year of employment.
The holiday entitlement is 28 days including bank holidays accrued over the calendar year.
ITS Digital Ltd. is a stable progressive debt free company which currently employs 20 people. We have a low staff turnover and work hard to provide staff a relaxed and friendly environment. As part of our commitment to staff, all employees are encouraged to progress through the company. This is why we are the #1 support provider for NHS GP-IT support in NHS Central Midlands. We pride ourselves on having a great relationship with all our customers and provide good support in-house and in the field to all employees.
To apply, please send your C.V. to firstname.lastname@example.org, stating the job role you are applying for.